Question 1

What is TSM?

Accepted Answer

TSM is a WhatsApp Business API platform by TSM that combines a shared team inbox, AI chatbot, drag-and-drop bot flow builder, broadcast & drip campaigns, sales pipeline CRM and AI voice calling in one dashboard.

Question 2

Does TSM have a free plan?

Accepted Answer

Yes. TSM offers a Free plan (₹0) and paid plans starting at ₹999/month with more contacts, agents, bot flows and AI features.

Question 3

Does TSM support the official WhatsApp Business API?

Accepted Answer

Yes. TSM works with the official WhatsApp Cloud API, including message templates, broadcasts and click-to-WhatsApp ads, and also supports QR-based WhatsApp connections.

Question 4

Can I train the AI chatbot on my own data?

Accepted Answer

Yes. You can train the TSM AI chatbot with your own PDFs, Excel files and website content so it answers customer questions automatically 24x7.